Shipping Policy

Effective Date: 1 May 2025

At Ginx Orbit, we are committed to delivering your order accurately, in good condition, and always on time. Below are the details of our shipping policy:

1. Shipping Locations

We currently ship across India to all serviceable pin codes via our trusted courier partners. International shipping is not available at this time.

2. Shipping Charges

• Standard Shipping: ?[100] for orders below ?[100].

• Free Shipping: Available on orders above ?[1000].

• Any promotional or location-based charges will be displayed at checkout.

3. Delivery Timelines

• Metro Cities: 2–4 business days

• Other Cities & Towns: 4–7 business days

• Remote Areas: Up to 10 business days

Note: Business days exclude Sundays and public holidays.

4. Order Processing

• Orders are processed within 24–48 hours of placement.

• Orders placed after 5 PM will be processed the next business day.

• You will receive an email/SMS with tracking details once your order is dispatched.

5. Shipment Tracking

You can track your order using the tracking link provided in your shipping confirmation email or by logging into your account on our website/app.

6. Delays or Non-Delivery

While we strive for timely deliveries, delays may occur due to unforeseen circumstances (weather, strikes, or logistical issues). In case of delays:

• You will be notified promptly.

• If a delivery fails due to customer unavailability or incorrect address, re-delivery may attract additional charges.

7. Damaged or Missing Items

If you receive a damaged product or if an item is missing:

• Report it to us within 48 hours of delivery with photos and order details.

• We will investigate and resolve the issue via refund or replacement, as per our Return Policy.

8. Contact Us

For any shipping-related queries, feel free to contact our support team at:
?? [Customer Care Number] : +91 80066 66046
?? [Support Email] : info@ginxpay.co
?? Mon–Sat: 10 AM – 6 PM